Claims

HomeWise is committed to providing our policyholders with swift, courteous and fair claims handling. Our representatives are available 24-hours-a-day, seven-days-a-week to take your claim.

To report a claim, choose your state:

HomeWise Claims Commitment

With the approach of Fay, rest assured that HomeWise is here to assist you and our policyholders. We have catastrophe adjusters standing by to handle your customer’s claims.

We're committed to doing whatever it takes to ensure our policyholders are well cared for in the unfortunate event of a loss. Ours claims professionals are available around-the-clock to take a claim. And our experienced and dedicated claims team works tirelessly both in the threat of an approaching storm that may impact our policyholders and in its aftermath. Look for News Alerts on our website, and review our Claim Reporting Checklist in the event of a major storm.

Claim Recovery Checklist

Damage to your home can stressful, upsetting and, even hazardous. The following key steps from The Institute for Business & Home Safety (IBHS) can help homeowners recover safely following damage to their property.

  1. Protect yourself. Always be careful when entering a damaged building. If there is serious structural damage, contact local officials before entering. Report downed power lines or gas leaks. Keep electricity turned off if the building has been flooded.
  2. Protect your property. Take reasonable steps to protect your property from further damage. This could mean boarding up windows and salvaging undamaged items. Contact your Independent Insurance Agent to find out what is covered in terms of protection.
  3. Report the loss as soon as possible. Contact HomeWise or your Independent Insurance Agent as soon as possible. Provide a general description of the damage and have your policy number handy if possible. Write down the adjuster's name, phone number and work schedule as soon as you have them.
  4. Prepare a list. Keep damaged items or portions of them until the claim adjuster has visited, and consider photographing or videotaping the damage to document your claim. Prepare a list of damaged or lost items for your adjuster.
  5. Keep receipts. If you need to relocate, keep records and receipts for all additional expenses. Most policies cover emergency living arrangements.
  6. Return claim forms. After you've reported your claim, watch for claims forms from HomeWise. Fill out and return the forms as soon as possible. If you do not understand the process, be sure to ask questions and write down the explanation.
  7. Cleanup. When starting the cleanup process, be careful, and use protective eyewear and gloves if available.
  8. Build stronger next time. When you're ready to start repairs or rebuild, work with your contractor to make the new structure disaster-resistant.

This information was taken from the IBHS publications "You Can Go Home Again" and "Getting Back to Business." For more recovery and rebuilding information, visit the IBHS website www.disastersafety.org.

Claims Florida

Call 1-866-496-1782: To report a claim if you have a HomeWise Preferred policy (Policy number starts with "HPC", "AHW", "DPA", "FRJH", or "FRJD"), or if you have a policy that was assumed from Citizens and your loss occurred on or after the assumption date.

Call 1-866-411-2742: To report a claim if your loss occurred prior to the assumption date, please report your claim to Citizens.

Call 1-888-830-7715: To report a claim if you have a HomeWise Insurance Company wind only policy (Policy number starts with "HMW" or numbers).

To contact our claims department regarding the status of an existing claim, please call us at 1-866-588-3100. Our mailing address is:

HomeWise Claims
PMB 306
19046 Bruce B. Downs Blvd.
Tampa, FL 33647-2434

Please note that if your policy was part of an assumption from Citizens, HomeWise is responsible for claims occurring on or after the respective assumption date.

Claims Texas

Call 1-877-209-1246 to report a claim.

To contact our claims department regarding the status of an existing claim, please call us at 1-866-588-3100 between the hours of 7:00 am and 4:00 pm Central Standard Time. Our mailing address is:

Claims Louisiana

Call 1-877-209-1246 to report a claim.

To contact our claims department regarding the status of an existing claim, please call us at 1-866-588-3100 between the hours of 7:00 am and 4:00 pm Central Standard Time. Our mailing address is:

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